Alert: We analyzed 10,000 SaaS support tickets. 41% could be resolved instantly if the error was in plain English. Stop losing users ->
Silence your support inbox before they email you.
Reduce support tickets by 40% immediately. Logwise explains complex errors in plain English so your users fix themselves and your inbox stays quiet.
Send AI-powered resolutions directly to Zendesk, Freshdesk & Slack.
Takes 5 minutes to install. Cancel anytime. No credit card required.
at checkAccess (/src/middleware.ts:42:15)
at Response.redirect (/edge/runtime.js:101:22)
at next (/node_modules/next/dist/server/base-server.js:112:50)
Trusted by developers at
We own the gap.
Sentry catches loops. Datadog tracks memory. Logwise deals with the angry customer.
How Logwise Works
Instantly understand.
Without asking a dev.
Your support team shouldn't need a computer science degree. We check a curated dictionary of common errors and instantly map them into friendly instructions.
Only novel errors get routed to AI. 100% deterministic baseline means fast, accurate support for your users at a fraction of the cost of engineering time.
Pay once,
cached forever.
When AI solves a new error, we cache the result permanently. The next time anyone hits that error, the answer is instant and free.
Our intelligent cache grows with every request. Shared knowledge means your costs go down as your community grows.
Your logs stay yours.
Privacy by default.
A military grade regex engine strips sensitive data emails, IPs, API keys, tokens before any processing occurs.
We never store raw logs. What enters our system is already scrubbed. GDPR compliant from day one.
INPUT
Error at user john@acme.com IP 192.168.1.1
PROCESSED
Error at user [EMAIL] IP [IP_ADDR]
Zero config.
Drop-in React Boundary.
Stop building custom error pages. Wrap your Next.js or React app in our LogwiseErrorBoundary component. It catches crashes, sends them to our API, and dynamically replaces the broken UI with a helpful explanation.
import { LogwiseErrorBoundary } from 'logwise-sdk/react';
export default function RootLayout({ children }) { return ( <html> <body> <LogwiseErrorBoundary> {children} </LogwiseErrorBoundary> </body> </html> ); }
We hit a little snag.
But we know how to fix it.
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Use Cases
Built for every team
Every hour spent answering "why isn't this working" is an hour you didn't spend building. Logwise gives you that time back.
Reduce Support Volume
Show users error explanations they actually understand. Cut your ticket volume by up to 40% immediately.
Solo Founders
Embed smart error messages directly in your SaaS. Turn user frustration into user trust automatically.
Empower Non-Technical Teams
Help CS and sales understand system errors without pulling engineers into the loop.
Focus on Features
Stop wasting engineering cycles investigating what went wrong for a single angry customer.
Mobile Apps
Surface friendly, actionable error states to mobile users with almost zero effort or coding.
Scale Your Product
Support 10,000 customers with the same team size you used for 1,000 customers.
Integrations
Connect to your workflow
Don't just log errors, act on them. Logwise automatically forwards AI powered explanations directly into your ticketing systems, killing back-and-forth communication.
Slack
Send real time AI error summaries to your team's channels. Logwise translates cryptic stack traces into plain English alerts so engineers can fix bugs faster without leaving Slack.
Logwise APP
Alert: invalid_request_error: The provided Secret Key has expired.
Explanation: The Stripe Secret Key used in your application has expired or was revoked.
Fix:
- Generate a new API key in the Stripe Dashboard.
- Update your production `.env` file.
- Restart the Node.js server.
Webhooks
Pipe Logwise intelligence into any platform. Create custom webhooks to trigger Zapier workflows, update internal dashboards, or trigger PagerDuty alerts the second an explained error occurs.
"event": "error.explained",
"data": {
"errorCode": "ERR_DB_TIMEOUT",
"errorMessage": "database connection failed",
"explanation": "Connection to Postgres exceeded 5000ms limit.",
"fix": [
"Check database credentials",
"Increase connection pool size"
]
}
}
Zendesk
Transform customer support with automatic bug context. When a user reports an issue, Logwise finds the exact underlying error and silently adds the technical explanation and resolution steps as a private internal note.
Private Internal Note - Logwise AI
Error: Failed to export PDF (`OutOfMemory`)
Explanation: User encountered an exception because the exported document exceeded 50MB.
Fix:
- Ask user to select fewer pages for export.
- Engineering: Stream PDF generation instead of loading fully in-memory.
Freshdesk
Equip your support agents with engineering-level insights. Logwise intercepts user-facing errors and automatically injects human-readable explanations directly into Freshdesk tickets, cutting down back-and-forth communication.
Freshdesk Automation
Error: Cannot read property `id` of undefined
Explanation: In `Checkout.tsx`, the cart items array is empty, which causes the mapping to fail.
Suggested Fix:
- Wrap rendering logic in a check: `if (items.length > 0)`.
- Tell customer: "We've identified a cart display glitch and we're deploying a fix."
Gleap
Enhance in app bug reports with deep technical context. Logwise seamlessly integrates with Gleap to attach comprehensive AI generated error analysis to user submitted bug reports, giving developers the full picture immediately.
Logwise Analysis Engine
Upload failed: 413 Payload Too Large
Explanation: The user attempted to upload `avatar.png` (5.2MB), which exceeded the Next.js `bodySizeLimit` of 4MB.
Fix:
- Update `api/upload` config `bodySizeLimit` to `10mb`.
- Implement client side image compression before upload.
Wall of Relief
Founders buying back their time
“Logwise is the only reason I didn't hire a support rep this month. I used to dread checking my email after a launch. Now it just handles the confused users automatically.”
Tom R.
Indie Hacker, $12k MRR
“We integrated the Logwise Zendesk app in 20 minutes. It intercepts the tickets, explains the error to the user, and closes it. Our ticket volume dropped 35% in the first week.”
Alice M.
Founder, Head of Support
Pricing
Invest $29. Save $400+.
Average developer rate: $75/hr
Time answering "why is this broken?": 5 hrs/mo
Cost of doing nothing:
~$375/mo
Stop paying for unforced support errors. Buy your time back.
Hacker
$0/mo
For side projects and testing.
- 100 requests / month
- 1 API Key
- Community Support
Pro
$29/mo
For professional developers.
- 50,000 requests / month
- 5 API Keys
- Smart PII Redaction
- Email support
Scale
$99/mo
For growing teams and SaaS.
- 250,000 requests / month
- Unlimited API Keys
- Priority Support
- Custom Retention
Stop doing support.
Go back to building.
Join 500+ founders who silenced their support inbox by explaining errors properly.