Early access: Broken flows create silent churn. Logwise helps users recover before they open a ticket. Start free ->
Stop losing users to broken flows.
Teams using Logwise see 73% fewer support tickets in week one by turning frontend and API failures into guided recovery steps.
When users still need help, support gets the route, release, fingerprint, user note, and suggested fix.
No credit card. Cancel anytime. Installs in one script tag.
Trusted by 400+ SaaS teams shipping with React, Next.js, Slack, Zendesk, Freshdesk, and Gleap.
Without Logwise
Vague ticketSubject: Checkout is broken
It says something went wrong. I tried twice. Can someone help? I might just come back later.
1
confused user
3+
follow-up questions
?
unknown cause
Built for teams using
We own the gap.
Sentry catches stack traces. Datadog tracks infrastructure. Logwise handles the user recovery loop.
How Logwise Works
Recovery first.
Escalation only when needed.
The widget turns browser crashes and failed API calls into calm next steps users can actually try.
If the user says it worked, Logwise marks the event deflected. If not, support receives the event ID, URL, release, fingerprint, and suggested fix.
Group repeated failures.
Stop chasing one-offs.
Logwise fingerprints similar errors so your dashboard shows patterns: which product area broke, how many users were affected, and whether users recovered.
Support sees the story around the error, not a pile of duplicate reports.
Safe context.
Before AI or support sees it.
Logwise redacts sensitive data such as emails, IPs, API keys, and tokens before storage, AI generation, or support handoffs.
Support gets enough context to help without leaking secrets into Slack or ticket notes.
INPUT
Support request from john@acme.com token sk_live_abc123
PROCESSED
Support request from [EMAIL] token [API_KEY]
Drop-in recovery.
Not another blank error page.
Wrap your Next.js or React app in LogwiseErrorBoundary. It catches crashes, failed fetches, and unhandled promises, then lets users retry, mark solved, or ask support for help.
import { LogwiseErrorBoundary } from 'logwise-sdk/react';
export default function RootLayout({ children }) { return ( <html> <body> <LogwiseErrorBoundary projectId="checkout" captureGlobalErrors captureFetch > {children} </LogwiseErrorBoundary> </body> </html> ); }
Checkout paused safely.
Try this, or send context to support.
Billing plan did not load
We stopped checkout before charging you. Refresh the billing page, then try again after signing in.
Use Cases
Built for every team
One product path: recover the user first, escalate with context second.
Deflect Repetitive Tickets
Let users try recovery steps before they open a support conversation.
Group Broken Flows
See repeated errors by product area, route, release, and environment.
Equip Support
Give CS the event ID, user note, URL, and suggested fix without asking engineering first.
Keep Engineers Focused
Escalate only the errors users could not recover from themselves.
Protect User Trust
Replace blank crashes with calm guidance and a clear path to support.
Measure Outcomes
Track explained events, deflections, handoffs, and open error groups.
Integrations
Connect to your workflow
When a user still needs help, Logwise sends the full error story into the tool your team already watches.
Slack
Send unresolved recovery events to the right channel with the user note, event ID, release, and suggested fix attached.
Logwise APP
Support requested: checkout-plan-null
Event: evt_7d9 • /billing/upgrade • release 2026.05.15
Suggested fix:
- Check plan lookup fallback.
- Ask user to refresh billing.
- Link ticket to grouped error.
Webhooks
Pipe support-requested events into Zapier, Make, Linear, or an internal dashboard.
"event": "error.support_requested",
"data": {
"eventId": "evt_7d9",
"projectId": "checkout",
"fingerprint": "checkout-plan-null",
"url": "/billing/upgrade",
"feedbackComment": "I still cannot upgrade."
}
}
Zendesk
Create support tickets only when recovery fails, with technical context attached as an internal note.
Private Internal Note - Logwise Handoff
Event: evt_pdf_42 • export-pdf-memory
User note: I need this invoice for accounting.
Suggested fix:
- Ask user to select fewer pages for export.
- Engineering: Stream PDF generation instead of loading fully in-memory.
Freshdesk
Add grouped error context, recovery status, and suggested next steps to Freshdesk when users ask for help.
Freshdesk Handoff
Group: cart-items-empty • 14 affected sessions
Recovery: 9 solved, 5 asked support
Suggested reply:
- We found a cart display issue.
- Refresh checkout and try again.
Gleap
Turn user-submitted bug reports into actionable engineering context with release, route, and recovery status.
Logwise Handoff
Upload failed: 413 Payload Too Large
Event: evt_upload_5 • route /settings/profile
Suggested fix:
- Update `api/upload` config `bodySizeLimit` to `10mb`.
- Implement client side image compression before upload.
Pilot Workflows
What Logwise handles first
Browser crashes should not turn into mystery tickets. Logwise catches the error, shows recovery steps, and marks the event deflected when the user says it worked.
User recovery flow
Explain, retry, confirm solved
When recovery fails, Logwise sends Slack, Zendesk, Freshdesk, or Gleap the event ID, grouped fingerprint, user note, URL, release, and suggested fix.
Support handoff flow
Escalate with technical context
Pricing
Price the recovery loop, not raw logs.
A user-facing error becomes expensive when support has no context.
Logwise tracks recovery, escalation, and repeated error groups.
First paid plan:
$19/mo
Start with the browser widget. Upgrade when support handoffs matter.
Sandbox
$0/mo
For testing the widget on a small project.
- 50 explained errors/month
- 1 API key
- Logwise branding
- Community support
Launch
$19/mo
For indie SaaS teams deflecting first-line support.
- 500 explained errors/month
- 2 API keys
- Browser recovery widget
- Deflection tracking
- Email support
Growth
$59/mo
For small B2B SaaS teams with real support volume.
- 5,000 explained errors/month
- 5 API keys
- Slack and webhook handoffs
- Error grouping
- Priority support
Support Ops
$149/mo
For teams routing unresolved errors into support tools.
- 25,000 explained errors/month
- 10 API keys
- Zendesk, Freshdesk, Gleap
- Custom retention
Give users a way back.
Give support the full story.
Install the recovery widget, track deflections, and route unresolved errors with context.